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Supporting practices by offeringa long lasting commitment to excellence

This is your opportunity to collaborate with medical support specialists who actually understand medicine. Ideal Tech Staffing makes a lasting commitment to each of its partnering practices and works in unison to develop fresh strategies for staff optimization. Take a step in the direction of innovation and transform your practice today.

Hire reliable healthcare specialists

with years of proven expertise.

Founded and operated by a team of Yale-affiliated physicians, Ideal Tech Staffing delivers the most medically sound and reliable solution to healthcare staffing. Explore our roster of highly-trained agents and unlock your competitive advantage today.

Top Rated Remote Medical Assistants for over 10+ years

Outsourced woman using

Hiring made simpler, faster, better.

Identify Needs

In an initial consultation, you will outline all the responsibilities that remote support specialists can assist with.

Select Agents

Our senior management team will work to curate a list of the best-fitting assistants for your practice's specific needs. 

Get to Work

With the help and guidance of our clinical and administrative supervisors, you will welcome your new staff members and get right to work!

Begin building the team of your dreams.

Create a custom outsourcing solution and optimize your day-to-day operations.


Woodbridge, CT

Get Connected LLC

"Hiring somebody professional with the capacity to perform the tasks needed is quite troublesome. Much Thanks to Ideal Tech Staffing for showing us how much easier it can be!"

Hartford, CT

Hartford Healthcare

"Ideal Tech Staffing has made our work so much easier! They have provided us with the perfect assistants who are still currently working with us. We are very grateful!"

Boca Raton, FL

Boca General & Family Medicine

"Our business goals have been achieved thanks to ITS, who made it convenient for us to find the right person to help us."



Our assistants can meet all of your needs.

General Administrative Assistant

  • Accounting & Bookkeeping

  • Email & Calendar Management

  • Concierge Advanced Coordination

Customer Service Representative

  • Call Handling & Requests

  • Chat inquiries & Support

  • Appointment Setting

  • Complaints & Disputes


  • Laboratory Orders & Referrals

  • Chart Reviewal

  • Patient Engagement

  • Paperwork Sign-offs 

Project Coordinator

  • Project Management

  • Team Coordination

  • Risk Assessment & Reduction

  • Expert Organization 

Operations Coordinator

  • Requests Handling for Quotes

  • Sales Reports & Data Analytics

  • Back Order Troubleshoots

Medical Receptionist

  • Appointment Scheduling

  • Call Support

  • Medical Record Management

Data Entry Specialist

  • CRM Specialist

  • Report Generator

  • Experienced with Data Entry

Medical Biller

  • Insurance Call Inquiries

  • Patient Payment Plans

  • Verification for Treatment

  • Verification for Procedures

  • HCC Coding

Medical Scribe/ Transcriptionist

  • Medical Visit Transcription

  • Medical Visit Translation

Frequently Asked Questions

  • 1. Reach Out
    Submit a contact form to quickly get in touch with an ITS Representative. Once you've reached out, a consultation will be scheduled at your convenience.

    2. Consultation
    During your consultation, an ITS Representative discusses and identifies the areas within your company where ITS can provide service(s).


    3. Assistant Selection

    Based on your business's/practice's unique needs, ITS Managers carefully select remote agents that can best integrate into your daily workflow. 

    4. Meet Your Staff
    After you stamp your approval on your provided agents, and the contract is finalized, you are matched with a personal supervisor who will schedule an introductory call between you and your new agent(s).


    Your assigned supervisor will be a resource for you throughout the entire training process, to ensure that your agent(s) seamlessly integrate into your operations and become fully prepared for live support. The training program is led by our experienced supervisors, each with a wealth of knowledge acquired through years of working closely with healthcare practitioners. Their expertise ensures that our agents receive top-notch guidance and mentorship throughout their training journey.

  • In addition to our agents being fully HIPAA certified, Ideal Tech Staffing's facility ensures comprehensive security measures to safeguard your medical records. Our commitment to protecting your information is unwavering. 

    ITS virtual agents exclusively utilize ITS-provided technology and equipment, which remains strictly confined within our highly secure premises. This ensures that your sensitive data remains entirely within our protected environment, with no possibility of it being accessed or transmitted outside our designated facilities.

  • ITS employs a distinctive and comprehensive interview and training process that rigorously evaluates and prepares agents prior to their engagement with our clients.


    We assure you that all our remote agents possess the requisite qualifications, education, and experience essential to function effectively as valuable members of your staff.

  • Our staff possesses proficiency in working with most Electronic Medical Record (EMR) systems. To ensure smooth communication and collaboration, clients are required to have a Voice Over Internet Protocol (VOIP) system along with any web-based video conference software. These tools facilitate seamless virtual interactions and enable effective remote communication.


    However, in cases where clients do not meet one or both of these requirements, Ideal Tech Staffing stands ready to provide assistance. We can offer guidance and support in implementing the necessary technology solutions, ensuring that your company can fully leverage our services and expertise.

  • Throughout the training process, ITS supervisors actively collaborate with you to ensure that your chosen virtual assistant attains a comprehensive understanding of your unique workflow.


    Our supervisors work closely with you to gather insights into your specific operational processes, enabling them to tailor the training experience accordingly. This personalized approach ensures that your virtual assistant acquires a solid grasp of your workflow nuances and can seamlessly integrate into your existing systems.


    By actively involving you in the training process, we prioritize a collaborative partnership that promotes effective communication, alignment, and a smooth transition for your virtual assistant into your working environment.

  • ITS has up-scale centers in both the U.S. and the Philippines:

    U.S. Headquarters:

    451 State St, North Haven, CT 06473

    Philippines Office: 

    1Nito, Archbishop Reyes Ave, Cebu City, 6000 Cebu, Philippines

24/7 Support

Your remote assistants remain dedicated to whatever schedule you set for them, allowing your practice to handle patient communications at any time, 24/7, all year round — you will never worry about missing a patient call again.

Medically Certified

Our profound background in medicine allows us to work together with your practice to discover new solutions, implement the best protocols, and achieve optimal remote agent output. Our clinical team is approved by the internal board of medicine.

New Patient Ambassadors

All ITS remote assistants have extensive backgrounds in patient communications, making them the best choice for new patient ambassadors — assistants can gather information, set up intake paperwork, and schedule appointments.

Dedicated Supervisors

ITS promises an unwavering commitment to your practice throughout the years of partnership. You’ll have the opportunity to communicate with our team of clinical supervisors regularly to both strengthen and regulate your remote operations.

Medical support that is simply unmatched.



HIPAA Certified

All ITS medical assistants are fully HIPAA compliant and trained, mitigating any risk of a data breach or violation. We guarantee a higher standard of medical excellence at ITS.

EMR Capability

All ITS medical assistants are fully trained and capable of navigating your practice’s preferred EMR system. We pride ourselves on accepting a wide variety of EMR systems.

Linguistically Sound

All ITS medical assistants have professional experience engaging with customers and patients in a helpful, cordial manner, ensuring clear lines of communication always.

Specialists to meet your every need

Administrative Assistant

Handles accounting & bookkeeping, email & calendar management, data entry & concierge services, ERP/CRM systems. 

Customer Service Representative

Handles calls & requests, chat inquiries & support, appointment setting, complaints & disputes.


Sends laboratory orders & referrals, reviews charts, engages with patients, expedites paperwork being signed off by doctors.

Project Coordinator

Project management, team coordination, risk assessment & reduction, expert organization & communication skills.

Operations Coordinator

Handles request for quotes, sales reports & analytics, troubleshoots back orders.

Medical Receptionist

Schedules appointments, answers calls, manages medical records.

Data Entry Specialist

CRM Specialist, report generator, experienced with data entry. 

Medical Biller

Insurance call inquiries, patient payment plans, verification for treatment, procedures.

Medical Scribe/

Translates & transcribes medical visits.


Outsourcing made surprisingly simple

Because finding trusted talent should never be complicated. 

Identify Needs

Outline the specific responsibilities that you’d like your remote agent(s) to manage.

Select Agents

We'll present the agents who best fit your specific requirements and preferences. 

Get to Work

With the help of our supervisors, you will interview, train, and onboard your new remote agents!


📞  +1 (203) 893 - 5951


📍 5451 State St, North Haven, CT 06473

Enter your information to be contacted by an Ideal Tech Staffing representative. 

Contact us today!

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Maximize Savings

Healthcare expertise at a significantly reduced price point. We save practices an average of 70% on labor costs. 

Boost Productivity

Proficient professionals with years of medical experience. We save practices an average of 75% on time on hiring & training. 

Scale your Business

Reliable, 24/7 Remote Support. We provide practices with the industry's best specialized medical professionals.

Designed by Doctors

Our Founder & CEO, Dr. Fausto Petruzziello, MD,  has been a licensed medical practitioner for over 25 years. After decades of practicing and teaching medicine, Dr. Petruzziello came to realize the following: practitioners are often stretched thin due to having to be everywhere at once. His realization led him to create Ideal Tech Staffing, a remote medical support system that allows practices to more easily manage clinical and administrative tasks, all at a significantly reduced cost.   


We built Ideal Tech Staffing to benefit practices such as your own. Place your trust in our decades of clinical experience and allow our team to bring the best out of your practice. Ideal Tech Staffing is your ticket to 24/7 support and expert assistance.

Our goal is

your growth

Hiring remote staff with ITS benefits you well past your initial hire. We maintain strong relationships and frequent communication with our partnering practices, constantly looking for ways to strengthen and improve your remote business operations.

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