ADVANCED REMOTE SUPPORT AGENTS
Remote support staff specializing
in healthcare office tasks
Our HIPAA-certified, live representatives are qualified to manage all your administrative and clinical tasks, including inbound & outbound call handling, medical billing & collections, prior authorizations, EMR system management, non-interfaced lab transcription, appointment reminders, patient chart updates, results delivery, and much, much more!
All your staffing needs, all in one place.
HIPAA & GDPR CERTIFIED ✔︎
You Take Care Of Your Patients, We'll Take Care Of The Rest
With Ideal Tech Staffing, you have access to talent that's not only skilled but truly dedicated. We match you with hand-selected specialists and then pair you with a dedicated supervisor who works with you to oversee staff output and discover new efficiencies. Roles include:
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Customer Service Representatives (CSR)
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Medical Billers & Medical Coders
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Remote Nurses
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Remote Board Certified Physicians & Physician Assistants
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New Patient Advocates
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FAX Inbox Specialists
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Project Managers
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Information Technology Specialists
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Administrative Assistants
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Graphic Designers
Ready to save and grow?
Hiring locally can be costly—recruitment, salaries, and benefits add up fast. Access top talent at a reduced rate and slash overhead costs by over 50%.
Live Time Communications
Leverage the latest in communication technology and stay in constant contact with your remote teams, regardless of the time of day/night.
Identify Candidates
Collaborate with our recruitment and onboarding specialists to identify the best-suited candidates and train them on your specific workflow.
Advanced Customer Support
Improve communications and nurture relationships with customer support professionals who are trained on the highest standards of white-glove service.
Eliminate Turnover
Employee turnover disrupts workflow and takes time to manage. Our specialists help you boost retention rates with no long-term commitments.
Top Ranked Talent
Stringent recruiting and training protocols ensure support specialists meet high service standards and integrate seamlessly into your workflow.
DESIGNED BY PHYSICIANS
We know healthcare,
because we started in private practice.
We began as a Connecticut-based call center back in 2015, handling caller inquiries and providing superior customer service to patients across the New Haven region. Since then, we've grown into a multinational staffing company with over 50+ client accounts across the United States and abroad.
Though our expertise is in medical staffing, we offer access to remote personnel with educational training and experience in a wide variety of domains. Together, we will work to solve the challenges your business faces and design a staffing model that works best for you.
Specialists to meet your every need
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WHAT WE OFFER
Outsourcing made surprisingly simple
Because finding trusted talent should never be complicated.
Identify Needs
Outline the specific responsibilities that you’d like your remote agent(s) to manage.
Select Agents
We'll present the agents who best fit your specific requirements and preferences.
Get to Work
With the help of our supervisors, you will interview, train, and onboard your new remote agents!
HOW IT WORKS
STEP 1
IDENTIFY YOUR NEEDS
MEET with our placement team to identify the areas where you can most benefit from remote support staff.
STEP 2
SELECT YOUR AGENTS
CHOOSE from a curated list of qualified support staff who meet all of your unique needs and have all of the necessary credentials.
STEP 3
GET TO WORK
COLLABORATE with a dedicated supervisor to train new staff on the unique workflow of your business/practice.
Welcome to Ideal Tech Staffing (ITS)
We tackle the critical healthcare workforce shortage by connecting organizations with qualified professionals, reducing costly turnover, and ensuring consistent, high-quality patient care.
By alleviating staff burnout and meeting increasing demand, we enable healthcare providers to focus on what matters most: delivering exceptional care.
LIVE AGENT SUPERVISION
At Ideal Tech Staffing, we provide more than standard remote support. Unlike other services where staff work from home or local cafes, our agents report to the office daily, using company-approved, secure technology and equipment to ensure your data remains safe and confidential.
Our offices are staffed with 24/7 live supervision, offering continuous oversight for optimal agent performance. Our supervisors are always available to assist with performance reports, staff analysis, and updates to daily responsibilities, ensuring smooth, efficient operations at all times.
TESTIMONIALS
WHAT OUR CLIENTS ARE SAYING
Enfield, CT
Center for the Healthy Heart
"The staff is wonderful to work with. Very kind and professional at all times. Everyone is very professional, courteous and incredibly responsive!"
New Haven, CT
Total Pain Treatment Centers
"In my experience hiring with Ideal Tech Staffing, there has been an unparalleled work ethic, grasp of concepts, initiative, and willingness to please. I couldn't be happier with my virtual assistants!"
North Haven, CT
CareMEDICA Primary Care
"We've gotten so many reviews from patients telling us how wonderful our communications team is, thanks to the professionalism of our remote patient communication representatives. "
North Haven, CT
Legends Auto Boutique
"The fact that our remote specialists have fit in as well as they have just goes to show how well-run Ideal Tech Staffing truly is. They've impressed me and our entire team, through and through."
Wallingford, CT
Heart Wellness Group
"The staff is wonderful to work with. Very kind and professional at all times. Everyone is very professional, courteous and responsive."
Palm Beach Gardens, Florida
Palm Medical Centers
"Our virtual assistants' approach to work in one of meticulous diligence, They consistently meet, if not exceed, the daily productivity targets set for them."
FREQUENTLY ASKED QUESTIONS (FAQ)
During your consultation, we will discuss the areas where remote support staff can enhance your business or practice operations.
Our placement specialists will then carefully select remote agents tailored to your specific needs, ensuring they integrate smoothly into your workflow and optimize your daily operations.
Once presented with your support staff options, you have the freedom to choose and approve your preferred agents.
After you select your specialists, you will be matched with a dedicated personal supervisor. This supervisor will oversee the progress and performance of your chosen agents.
Your supervisor will also be your main resource throughout the training process, ensuring seamless integration into your operations. Our training program is led by experienced supervisors who bring years of expertise from working closely with healthcare practitioners.
At Ideal Tech Staffing, our agents are fully HIPAA and GDPR certified and compliant. We go beyond standard protocols by implementing comprehensive security measures to ensure your data's protection. All support staff operate exclusively on ITS-provided technology and equipment, which are securely maintained within our highly protected facilities. Our premises are safeguarded by advanced firewalls and biometric verification systems, guaranteeing that your sensitive data remains entirely within our controlled environment. This eliminates any risk of unauthorized access or data transmission beyond our secure infrastructure.
Before you even begin training your chosen support staff, rest assured that all Ideal Tech Staffing agents come pre-trained in customer service, superior communication, and business/practice operations. Our structured training programs equip agents to take on tasks and seamlessly integrate into any workflow. The Ideal Tech Staffing Senior Training Department dedicates significant time and resources to ensure we provide the industry's most skilled remote support staff.
When you hire through us, our Senior Training Department collaborates directly with your office manager to develop a customized training plan. By working closely with you to gather detailed insights into your operational processes, we tailor the training to ensure that your virtual assistant fully understands your unique workflow. Our distinctive interview and training process rigorously evaluates and prepares each agent before they engage with clients. This personalized approach fosters effective communication, alignment, and a smooth transition for your virtual assistant into your working environment. We guarantee that all our remote agents are fully qualified, educated, and experienced to function as valuable, integrated members of your team.
Our in-house training ensures that all medical and healthcare support staff are proficient in EMR systems. While your preferred system may differ, you can trust that your selected support staff will have the technical expertise and familiarity with navigating EMR platforms, providing them with a strong foundation to quickly adapt to your specific system.
For businesses and practices hiring customer service representatives, a Voice Over Internet Protocol (VOIP) system is required. If you're unfamiliar with VOIP systems, our technical support team is ready to assist with the setup and implementation. At Ideal Tech Staffing, we offer comprehensive guidance and support to ensure a smooth integration of the necessary technology, enabling your company to maximize the benefits of our services and expertise.
Ideal Tech Staffing operates cutting-edge facilities in both the U.S. and the Philippines, ensuring seamless support and robust infrastructure for our clients. Our U.S. headquarters, located at 451 State St, North Haven, CT 06473, serves as the central hub for our domestic operations and leadership team. Meanwhile, our Philippines office at 1Nito, Archbishop Reyes Ave, Cebu City, 6000 Cebu, provides a highly secure, dedicated workspace for our remote staff. Each day, our team in the Philippines works from this professional facility, utilizing advanced security measures and technology to deliver top-tier remote support. By maintaining these strategically located centers, we ensure that all of our agents, regardless of location, have access to the resources and tools they need to excel, while also upholding the highest standards of data protection and operational efficiency.
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