Oversee the operations of clinical and hospital phone lines to ensure prompt, accurate responses to patient inquiries and seamless communication with healthcare providers. Coordinate follow-up calls, route concerns to the appropriate departments, and provide timely updates to enhance patient satisfaction. Additionally, make reminder calls five days before scheduled visits, ensuring patients complete necessary lab work in advance. This proactive approach reduces complications, improves patient preparedness, and streamlines appointment management for more efficient care delivery.

Conduct comprehensive pre-visit preparations for Complete Physical Exams (CPE) and office visits, ensuring that all required patient information, medical records, and documentation are accurately gathered and organized. This meticulous coordination guarantees that healthcare providers have everything they need to deliver efficient and personalized patient care, reducing delays and improving the overall patient experience.

Accurately transcribe and reconcile lab results, ensuring all data is properly documented and ready for provider review prior to patient appointments. This meticulous process helps facilitate clear communication between providers and patients, enabling timely discussions regarding test results.

Effectively relay lab and imaging results to patients, clearly conveying provider feedback and recommendations. This process includes addressing any questions or concerns, as well as coordinating and facilitating any required follow-up appointments or actions.

Facilitate the referral process by promptly sending referrals based on the provider’s recommendations, ensuring that patients receive the necessary specialist care or further diagnostic evaluations. This process includes coordinating with both patients and specialists, confirming appointment details, and following up to ensure a smooth transition of care.

Initiate timely follow-up communications with patients who have been discharged from the hospital to ensure they fully understand their post-discharge care plan, including medication instructions, follow-up appointments, and any at-home care requirements. This process also involves assessing whether patients have access to the necessary resources, such as home healthcare, prescriptions, or additional support services.