aDVANCED MEDICAL VIRTUAL ASSISTANTS
You take care of your patients, we'll take care of the rest
We’re more than virtual staff—we’re dedicated members of your team. Choose from our roster of HIPAA-certified professionals to expertly manage calls, billing, authorizations, coding, scheduling, charting, results, and more—so you can focus on growing your practice.
Trusted by practices nationwide, for medical staffing excellence.
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Clear Patient Communications
Our medical virtual assistants bring rich experience in both medical office operations and customer service, allowing them to communicate with your patients clearly, empathetically, and professionally. You’ll work closely with your dedicated account manager to monitor performance and communication style, ensuring a consistently clear and compassionate patient experience.
Consistent EHR Management
Hire virtual assistants who are already trained on your preferred Electronic Health Record (EHR) system. With decades of combined experience and proven expertise in most major platforms—including Athenahealth, eClinicalWorks, Epic, and more—our team is fully equipped to manage all of your EHR-related tasks. From scheduling appointments and updating progress notes to accurate ICD-10 coding, we’ve got you covered.
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Committed Members of your Team
Your practice deserves dependable team members who not only have the qualifications to get the job done, but also the collaborative mindset to work seamlessly alongside your in-office staff. With over a decade of experience partnering with medical practices, we specialize in integrating virtual assistants who quickly become a valued part of your team.
Hiring highly qualified talent can be as simple as 1, 2, 3...
1
Identify your practice needs
Schedule a consultation with our dedicated placement team to evaluate your practice’s unique operational needs and determine where experienced remote support staff can provide the most value and efficiency.
2
Select your agents
Select from a curated roster of highly qualified support staff, each carefully vetted to meet your unique requirements and equipped with all the necessary credentials.
3
Get to work
Collaborate with a dedicated supervisor to onboard and train new staff according to the specific workflows and protocols of your practice.
SAVE ON COSTS
Hiring locally can be costly—recruitment, salaries, and benefits add up fast. Access top talent at a reduced rate and slash overhead costs by over 50%.
LIVE COMMUNICATIONS
Leverage the latest in communication technology and stay in constant contact with your remote teams, regardless of the time of day/night.
CUSTOM CANDIDATES
Collaborate with our recruitment and onboarding specialists to identify the best-suited candidates and train them on your specific workflow.
ELIMINATE TURNOVER
Employee turnover disrupts workflow and takes time to manage. Our specialists help you boost retention rates with no long-term commitments.
We can't wait to work with you
With Ideal Tech Staffing, you have access to talent that's not only skilled but truly dedicated. We match you with hand-selected specialists and then pair you with a dedicated supervisor who works with you to oversee staff output and discover new efficiencies. Roles include:
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Customer Service Representatives (CSR)
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Medical Billers & Coders
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Registered Nurses
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Board Certified Physicians & Physician Assistants
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FAX Inbox Specialists
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Information Technology Specialists (IT)
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Appointment Scheduling Specialists (EHR Trained)
Rooted in Medicine
Doctor Fausto Petruzziello (pictured), founded Ideal Tech Staffing in 2015 as a way of entrusting his practice's important office tasks (call handling, billing, etc...) to qualified offshore talent. Today, his company serves as a multinational staffing company with over 50+ clients across the United States.
Leader in Staffing
Our clinical leadership team is composed of experienced U.S.-based physicians, nurses, medical personnel, and service professionals. Working in unison, they oversee and collaborate with your remote staff, closely monitoring their daily performance to ensure the highest standards of care and efficiency.
Specialists to meet your every need
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WHAT WE OFFER
Outsourcing made surprisingly simple
Because finding trusted talent should never be complicated.
Identify Needs
Outline the specific responsibilities that you’d like your remote agent(s) to manage.
Select Agents
We'll present the agents who best fit your specific requirements and preferences.
Get to Work
With the help of our supervisors, you will interview, train, and onboard your new remote agents!
HOW IT WORKS
LIVE AGENT SUPERVISION
At Ideal Tech Staffing, we provide more than standard remote support. Unlike other services where staff work from home or local cafes, our agents report to the office daily, using company-approved, secure technology and equipment to ensure your data remains safe and confidential.
Our offices are staffed with 24/7 live supervision, offering continuous oversight for optimal agent performance. Our supervisors are always available to assist with performance reports, staff analysis, and updates to daily responsibilities, ensuring smooth, efficient operations at all times.
HIPAA & GDPR
COMPLIANCE
All medical support staff are fully HIPAA and GDPR compliant, thoroughly trained on the latest protocols to effectively prevent any risk of data breaches.
EMR
APTITUDE
With many years of hands-on experience, we specialize in working with the most commonly utilized and trusted Electronic Health Record (EHR) Systems.
COMMUNICATION & SERVICE EXPERTISE
Our staff are well-versed in medical terminology and protocols, ensuring premium communication where messages are delivered with clarity and care.
How it Works
We address the critical healthcare workforce shortage by connecting organizations with highly qualified professionals, reducing costly turnover, and promoting consistent, high-quality patient care.
By easing staff burnout and meeting rising demand, we empower healthcare providers to focus on what matters most: delivering exceptional care.
TESTIMONIALS
WHAT OUR CLIENTS ARE SAYING
Enfield, CT
Center for the Healthy Heart
"The staff is wonderful to work with. Very kind and professional at all times. Everyone is very professional, courteous and incredibly responsive!"
New Haven, CT
Total Pain Treatment Centers
"In my experience hiring with Ideal Tech Staffing, there has been an unparalleled work ethic, grasp of concepts, initiative, and willingness to please. I couldn't be happier with my virtual assistants!"
North Haven, CT
CareMEDICA Primary Care
"We've gotten so many reviews from patients telling us how wonderful our communications team is, thanks to the professionalism of our remote patient communication representatives. "
North Haven, CT
Legends Auto Boutique
"The fact that our remote specialists have fit in as well as they have just goes to show how well-run Ideal Tech Staffing truly is. They've impressed me and our entire team, through and through."
Wallingford, CT
Heart Wellness Group
"The staff is wonderful to work with. Very kind and professional at all times. Everyone is very professional, courteous and responsive."
Palm Beach Gardens, Florida
Palm Medical Centers
"Our virtual assistants' approach to work in one of meticulous diligence, They consistently meet, if not exceed, the daily productivity targets set for them."
FREQUENTLY ASKED QUESTIONS (FAQ)
During your consultation, we will discuss the areas where remote support staff can enhance your business or practice operations.
Our placement specialists will then carefully select remote agents tailored to your specific needs, ensuring they integrate smoothly into your workflow and optimize your daily operations.
Once presented with your support staff options, you have the freedom to choose and approve your preferred agents.
After you select your specialists, you will be matched with a dedicated personal supervisor. This supervisor will oversee the progress and performance of your chosen agents.
Your supervisor will also be your main resource throughout the training process, ensuring seamless integration into your operations. Our training program is led by experienced supervisors who bring years of expertise from working closely with healthcare practitioners.
At Ideal Tech Staffing, our agents are fully HIPAA and GDPR certified and compliant. We go beyond standard protocols by implementing comprehensive security measures to ensure your data's protection. All support staff operate exclusively on ITS-provided technology and equipment, which are securely maintained within our highly protected facilities. Our premises are safeguarded by advanced firewalls and biometric verification systems, guaranteeing that your sensitive data remains entirely within our controlled environment. This eliminates any risk of unauthorized access or data transmission beyond our secure infrastructure.
Before you even begin training your chosen support staff, rest assured that all Ideal Tech Staffing agents come pre-trained in customer service, superior communication, and business/practice operations. Our structured training programs equip agents to take on tasks and seamlessly integrate into any workflow. The Ideal Tech Staffing Senior Training Department dedicates significant time and resources to ensure we provide the industry's most skilled remote support staff.
When you hire through us, our Senior Training Department collaborates directly with your office manager to develop a customized training plan. By working closely with you to gather detailed insights into your operational processes, we tailor the training to ensure that your virtual assistant fully understands your unique workflow. Our distinctive interview and training process rigorously evaluates and prepares each agent before they engage with clients. This personalized approach fosters effective communication, alignment, and a smooth transition for your virtual assistant into your working environment. We guarantee that all our remote agents are fully qualified, educated, and experienced to function as valuable, integrated members of your team.
Our in-house training ensures that all medical and healthcare support staff are proficient in EMR systems. While your preferred system may differ, you can trust that your selected support staff will have the technical expertise and familiarity with navigating EMR platforms, providing them with a strong foundation to quickly adapt to your specific system.
For businesses and practices hiring customer service representatives, a Voice Over Internet Protocol (VOIP) system is required. If you're unfamiliar with VOIP systems, our technical support team is ready to assist with the setup and implementation. At Ideal Tech Staffing, we offer comprehensive guidance and support to ensure a smooth integration of the necessary technology, enabling your company to maximize the benefits of our services and expertise.
Ideal Tech Staffing operates cutting-edge facilities in both the U.S. and the Philippines, ensuring seamless support and robust infrastructure for our clients. Our U.S. headquarters, located at 451 State St, North Haven, CT 06473, serves as the central hub for our domestic operations and leadership team. Meanwhile, our Philippines office at 1Nito, Archbishop Reyes Ave, Cebu City, 6000 Cebu, provides a highly secure, dedicated workspace for our remote staff. Each day, our team in the Philippines works from this professional facility, utilizing advanced security measures and technology to deliver top-tier remote support. By maintaining these strategically located centers, we ensure that all of our agents, regardless of location, have access to the resources and tools they need to excel, while also upholding the highest standards of data protection and operational efficiency.
Email: info@idealtechstaffing.com
HQ: 451 State Street, Suite C,
North Haven, CT 06473
Central Support Center: Archbishop Reyes Ave, Cebu City, 6000 Cebu, Philippines
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