Our cutting-edge technology
is your leg up on the competition...
We've dedicated resources to provide our agents with top-tier computers, systems, and equipment, ensuring their constant online presence, uninterrupted communication, and unwavering reliability.
Secured Offices
ITS offices prioritize security through biometric verification clearances, ensuring that only authorized officials and employees can access the premises. This proactive measure mitigates the risk of data breaches, providing a robust safeguard for sensitive information and ensuring the overall security of your data.
Backup Generators
ITS offices are equipped with backup power generators and servers, ensuring uninterrupted operations to eliminate any risk of downtime. This commitment to reliability means that both your practice and your patients can rely on us to consistently answer the phone, providing dependable service without interruption.
Monitor Your Agents
With ITS, you can actively engage, monitor, and supervise your remote staff through our advanced audio and visual monitoring software. This technology provides real-time insights, fostering a seamless connection that makes it feel as if your staff is right there in the office beside you.
THE CANDIDATE SELECTION & ONBOARDING PROCESS
HOW IT WORKS
MEDICALLY QUALIFIED & EXPERIENCED
HIPAA & GDPR
COMPLIANCE
All medical support staff are fully HIPAA and GDPR compliant, thoroughly trained on the latest protocols to effectively prevent any risk of data breaches.
EMR
APTITUDE
With many years of hands-on experience, we specialize in working with the most commonly utilized and trusted Electronic Health Record (EHR) Systems.
COMMUNICATION & SERVICE EXPERTISE
Our staff are well-versed in medical terminology and protocols, ensuring premium communication where messages are delivered with clarity and care.
OUR FOUNDER
Fausto Petruzziello, MD
"AS A PRACTICING PHYSICIAN, I know all too well how hard it is to operate and grow a successful medical practice in today’s adverse environment. It is my goal, my wish and privilege to extend our experience and expertise to other medical enterprises, big or small, in order to provide them and their patients with the best in terms of practice efficiency, productivity, care quality and clinical outcomes.
My own practice’s overhead costs have been slashed by almost 50%, productivity has grown tremendously year over year, and my providers and staff are now able to enjoy a much better work-life balance.
I CANNOT WAIT TO PROVIDE YOU WITH THIS SAME ADVANTAGE."
Save on Costs
Hiring locally can be costly—recruitment, salaries, and benefits add up fast. Access top talent at a reduced rate and slash overhead costs by over 50%.
Live Time Communications
Leverage the latest in communication technology and stay in constant contact with your remote teams, regardless of the time of day/night.
Flexible Scheduling
Schedule your support staff on your terms, enjoying around-the-clock availability and the flexibility to adjust staffing levels without being tied to long-term commitments.
Medical Industry Experts
Rely on our decades of expertise in healthcare operations; we understand the nuances and know exactly how to help scale your practice effectively.
General Customer Service Representative (CSR)
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INBOUND CALL MANAGEMENT
Handles a high volume of inbound calls from patients/customers and health providers, ensuring each interaction is managed professionally and carefully.
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APPOINTMENT & SERVICE COORDINATION
Assists patients/customers with scheduling doctor's appointments, coordinating medicine replenishments, and navigating health insurance claims.
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DOCUMENTATION & REPORTING
Maintains accurate records of patient/customer interactions, capturing essential details for future reference and ensuring compliance with company policies.
Medical Biller
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CLAIMS PROCESSING
Efficiently processes medical claims to ensure timely submission and payment. This includes verifying insurance coverage and ensuring all necessary documentation is attached.
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DENIED CLAIMS REVIEW
Scrutinizes denied claims and makes necessary corrections to facilitate reimbursement. This requires a keen eye for detail and an understanding of insurance protocols.
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PAYMENT HANDLING
Accepts payments over the phone and guides patients through the process of making payments online, catering to those who prefer digital transactions.
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INSURANCE COORDINATION
Liaises with insurance companies to address claim denials and discrepancies. This involves understanding policy details and effectively negotiating resolutions.
Registered Nurses (RN) & Advanced Practices Registered Nurses (APRN)
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CLINICAL & HOSPITAL LINE MANAGEMENT
Efficiently manages clinical and hospital lines, addressing patient inquiries and facilitating communication between patients and healthcare providers.
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CPE & OFFICE VISIT PRE-VISIT COORDINATION
Conducts thorough pre-visit preparations for CPE and office visits, ensuring all necessary information and documentation are in place for efficient patient care.
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LAB TRANSCRIPTION & RECONCILIATION
Transcribes and reconciles lab results to ensure they are ready for provider review and discussion with patients. This process ensures accurate and timely patient care.
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REFERRAL MANAGEMENT
Sends referrals per provider's requests, ensuring patients receive recommended specialist care or further diagnostic evaluations.
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HOSPITAL DISCHARGE FOLLOW-UP
Conducts follow-up communications with patients discharged from the hospital to ensure they understand their post-discharge care plan and have necessary resources.
Eligibility Checker/Insurance Verification
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INSURANCE VERIFICATION
onfirms insurance benefits and eligibility for clients, ensuring all coverage details, such as deductibles, copayments, and necessary authorizations, are accurately documented.
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COVERAGE ANALYSIS
Conducts comprehensive checks on client insurance plans to understand the full scope of coverage, including any changes or updates that may affect billing and claims.
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BILLING & CLAIMS ASSISTANCE
Supports the billing process by ensuring claims are accurate and comply with insurance guidelines. Helps prevent denials through precise documentation and proactive issue resolution.
FAX Inbox Specialist/Medical Records Specialist
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DOCUMENT IDENTIFICATION
Monitors and identifies fax documents received within the EMR system, ensuring each document is processed promptly and accurately.
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CHART ATTACHMENT
Attaches received fax documents to the corresponding patient charts, maintaining organization and accuracy to support effective patient care.
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STAFF ASSIGNMENT
Assigns documents to the appropriate medical staff responsible for reviewing, printing, and signing. Ensures that documents are directed to the correct personnel without delay.
Prior Authorization Specialist
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PRESCRIPTION PRIOR AUTHORIZATION
Handles prescription prior authorizations by coordinating with pharmacies and insurance companies. Ensures all necessary documentation is completed to streamline medication access for patients and minimize delays.
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IMAGING PRIOR AUTHORIZATIONS
Manages the prior authorization process for imaging orders, working closely with insurance companies to secure timely approvals. This involves verifying patient eligibility and ensuring compliance with insurance policies.
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DOCUMENTATION & RECORD-KEEPING
Maintains accurate records of all prior authorization requests and approvals. Ensures all documentation is thorough and up-to-date to support efficient workflow and compliance with regulations.
Referral Coordinator
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REFERRAL TRACKING & DOCUMENTATION
Maintains ongoing tracking and documentation of all referrals to ensure the healthcare team is informed and patient safety is prioritized. Keeps detailed records to facilitate efficient follow-ups and audits.
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PATIENT REGISTRATION & INFORMATION MANAGEMENT
Ensures complete and accurate registration of patients, including verifying demographic information and current insurance details.
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SPECIALIST COMMUNICATION
Provides specialists with the necessary clinical information to facilitate informed and effective patient care. Ensures specialists receive all pertinent details to prepare for patient consultations.
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FINANCIAL SERVICES LIASON
Provides specific medical information to the financial services department to maximize reimbursement opportunities for the hospital and physicians.
Medical Coder
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MEDICAL CODING & SEQUENCING
Assigns and sequences accurate medical codes for all services rendered, ensuring compliance with current coding standards and guidelines.
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MEDICAL RECORD ANALYSIS
Reviews and analyzes patient records to extract relevant information and ensure coding accuracy. Identifies discrepancies or missing information and works to clarify details promptly.
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CHART AUDITS & QUALITY ASSURANCE
Performs detailed chart audits to maintain data integrity, accuracy, and compliance with healthcare regulations. Ensures documents are grammatically correct, free of errors, and aligned with required standards.
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BILLING DEPARTMENT COLLABORATION
Partners with the billing department to ensure all bills are processed promptly and accurately. Facilitates resolution of any issues that may arise during the billing process.
(NEW) Licensed Medical Doctor
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PRE-VISIT PLANNING
Reviews patient charts prior to appointments, including notes from previous visits and any interim care provided by other physicians. Ensures all records are updated, accurate, and comprehensive before the physician sees the patient.
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CHART UPDATES
Handles the daily administrative tasks that come with maintaining electronic health records (EHR), including reviewing and updating notes, ensuring accuracy, and attaching necessary documentation like lab results or imaging studies.
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COMMUNICATION & COORDINATION
Ensures that lab results, X-rays, and other test results are sent to the physician’s office or made available through the patient portal, streamlining communication between physicians, patients, and external labs or specialists.
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TASK MANAGEMENT
Stays on top of patients’ needs by notifying physicians of upcoming or due services, so they are fully prepared to focus on prescribing and conducting appointments.
REMOTE STAFFING SUPPORT
Scale your team.
Scale your business.
Access talent that's not just skilled, but truly dedicated. We match you with hand-selected specialists, paired with continuous, proactive support. It's not just staffing; it's strategic talent partnership, designed for your ongoing success.
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Customer Service Representatives (CSR)
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Medical Billers & Medical Coders
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Remote RNs & APRNs
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Board Certified Physicians & Physician Assistants
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BPO Specialists
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Project Managers
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Information Technology Specialists
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Administrative Assistants
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Graphic Designers
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Much, much more...
JOIN US ON SOCIAL MEDIA
REVOLUTIONIZING THE WAY PRACTICES HIRE